ITIL Training

MODULES:

ITIL Service Management as a practice

to define service and to comprehend and explain the concept of service management as a practice.

ITIL The Service Lifecycle

to understand the service lifecycle and explain the objectives and business value for each phase of the lifecycle.

ITIL Service Strategy

covers processes, functions, roles and models including: Service Portfolio Management, Financial Management (IT), Demand Management, Service Models, Service Owner.

ITIL Service Design

covers processes, functions, roles and models including: Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Security Management, Supplier Management, Design Manager, Service Level Manager.

ITIL Service Transition

covers processes, functions, roles and models including: Change Management, Release and Deployment Management, Service Asset and Configuration Management, Service ‘V’ Model, Change Manager, Service Asset Manager.

ITIL Service Operation

covers processes, functions, roles and models including: Incident Management, Problem Management, Event Management, Request Fulfilment, Access Management, Service Desk, IT Operations Management.

ITIL Continual Service Improvement

covers processes, functions, roles and models including: The 7 step improvement process, Plan, Do, Check and Act, Continual Service Improvement Model, Process Owner.